Plexus Success Stories

THE STORY

Spectrum's expanding client relationships required revamped customer engagement and business processes to create a more efficient workflow.

Spectrum is a workplace solutions firm with a fifty-year history of providing customer-centric service for education, healthcare, government, and commercial industries. They required a client management system that could keep up with the needs of larger clients. Additionally, their business model was defined by a set of documented processes that were difficult to track and control, even utilizing traditional project management software. Plexus helped Spectrum alter their business processes based on how they actually worked and allowed them to be regularly engaged with their customers.