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"Honestly, the software is great, but I just can't tell people enough about the consulting. Plexus' consultants help you make it 1,000 times better."
- Zac Hayes
Crosby Plumbing is located in Kansas City and focuses on high-quality work with excellent customer service. As with any progressive small business, Crosby Plumbing has been growing rapidly. However, with success came greater challenges. Without adequate software, management began to get bogged down. Service information was recorded in multiples places and ways before team members were aware of new orders or scheduling changes. With a growing list of customers came a growing need for communication and organization. They brought in Plexus to replace a number of programs and apps. Our business process experts and developers dug deep into the plumbing world and designed an all-new "Plumbing Focused" process. This new method saved the Crosby team time and money, allowing them to get that lean, mean, and agile "Ma and Pa" feel with a "Big Business" level of professional software, to better serve their customers! No more double, triple, or quadruple data entry. Their data is stored and managed securely and efficiently, accessible from any device and anywhere. With less time spent in the weeds, Crosby have turned their focus to the big picture and can spend more of their time growing the company.