"I would recommend Plexus to help improve processes for any field service business."
"Plexus is a dominant work order management system. Anytime we have best practice conversations, Plexus is always right there in the forefront."
"Our employees can now see what their cost is when they are doing a project. It has also helped with dispatching when we deal with customers on certain projects."
"For firms that have large clients, there's a lot of money you can save by using the system the right way."
"Plexus support is very customer oriented. If there is an issue or a problem, it is addressed right away. If I have a question, even if they are not able to give an answer right away, I am still notified that they are working on it and there is always a follow-up."
- Michelle Weber, Project Coordinator
increasing on-the-job accuracy and efficiency in the back office enabled Reliant to expand and hire a sales team
the ease and thoroughness of Plexus' job costing allowed Reliant to capture their true costs
Reliant Group is a fast-growing service provider with a multifaceted service portfolio including commercial moving, furniture installation, procurement, and IT services. The expanse of their services requires highly detailed and extensive logistical management. From its founding, Reliant managed logistics through a series of spreadsheets, documents, emails, and manual forms. In order to grow, they needed to shift their focus toward an efficient project management system. They chose Plexus to centralize their business process and company data, which reduced redundant communication and integrated information that was previously fragmented. By eliminating some of the operational burdens, they increased project quantity, responded more effectively to customers, and brought on new clients more rapidly.
Plexus' Project Management functionality integrates work orders, scheduling, projected and actual hours, task management, and labor costs, allowing employees to be more knowledgeable of their own profitability. This knowledge has empowered Reliant's teams to take ownership of projects and incentivize them to work more efficiently. The centralization of information and increased accessibility to the information made it possible for Reliant to more readily respond to their customers' needs, increasing their capacity to take on new projects, and fostering quick growth.
Plexus' job costing feature enabled Reliant to accurately track the full range of expenses, from materials to labor. The loaded costs created such efficiency and precision that the company was able to not only hire a sales team for the first time, but also to determine their commissions based on actual margins. Prior to using Plexus, Reliant was dependent on their owner to divide his time between leading the company and sales. With their new, streamlined system, Reliant brought on experienced sales people to reach out to potential clients and gain new business, allowing the owner to focus on strategic direction and leadership.